Contact Information:

Jerome V. Harris
email: Jerryharris266@hotmail.com

Home: 9838 Sable Green
San Antonio, Texas 78251
United States

Telephone: 210-649-7667 (U.S.)
Cell Phone: 210-649-7667 (U.S.)

My name is Jerry Harris and I am a Network Engineer/Voip Engineer .I have experience with Cisco Unified Communication Manager Environment (Cisco Unified Communication Call Manager/Cisco Unity ). I am familiar and experienced with MLS (Multilayer Switching Technology Layers 2,3and 4) and routing protocols (Rip, IGRP, EIGRP, OSPF and BGP). I have knowledge and experience using Microsoft products such as Word, Excel, Powerpoint and Active Directory. Also have experience using Cisco Works, HP Openview, Network General Sniffer, Wireshark and MRTG monitoring tools. I have experience in Cable Infrastructure such as CAT5/6 and Single/Multimode fiber cable termination in Datacenter environments. I understand the concepts of Cisco Wireless Technology. I am a creative, energetic and solution oriented IT professional with a high motivational skill set. Strong communication skills, self-motivated, accomplished professional with more than 20 years + of experience entailing design, development, and manipulation of LAN/WAN information systems. I am looking for a position in Networking Engineering environment. I have a active Top Secret SCI Full Scope with Poly clearance.

PROFESSIONAL CERTIFICATIONS:

* Implementing Cisco Voice Communications and QOS (Cvoice Certified on May 22, 2015-2018)
* Comp TIA Security + ce Certification (Re-Certified on 14-05-2019 IAW DOD 8570)
* Cisco CCNA Voice Certification (ReCertified untll 22-May-2018)
* ITIL V3 Foundations Certification (Certified on 19-Nov-2011)
* Cisco IINS Cisco IOS Network Security Certification (ReCertified until 22-May- 2018)
* Cisco CCNA Certification (ReCertified until 22-May- 2018)
* Cisco CCENT Certification (ReCertified until 22-May- 2018 )
* Network Defense Analysts Course ( 1 February 2013 )

07/2016-Present
AT&T Government Business Solutions:
Sr. Network Voice Engineer

The Voice Engineer (VE) is responsible for the design, development and implementation of complex unified communication networks and application systems to meet the customers mission oriented requirements. This includes skills and experience in standard SIP-based IP voice solutions (Cisco, Microsoft or equivalent).
Responsible for creating detailed architecture designs for next generation voice technologies and creating engineering guidelines for enhancements based on current production deployments.
Provide engineering support of a VoIP network infrastructure and UC services to include TDM and IP-based trunking, voice routing design and configuration and unified messaging.
Management of various aspects of Sponsor's enterprise voice, and/or data communications networks through all system life-cycles phases, including planning, designing, evaluating, selecting, implementation and future migrations. Research and evaluating new/emerging technologies (hardware and software) and making recommendations to the engineering team regarding the integration of these technologies into the existing architecture.
Supporting the engineering team and the program's leadership by managing the technical aspects of projects from inception to completion including technical assessments, design, planning, integration, testing, and implementation.
Assist engineering team with creating detailed architecture designs for next generation voice technologies and creating engineering guidelines for enhancements based on current production deployments.
Creation and maintenance of technical documentation (network designs, SOPs, User Guides, etc.) to support current operation procedures and processes.
Serve as an escalated Tier 3 resource for trouble tickets and work orders for network services and related network infrastructure devices.
Provide cross-training and mentoring across Tier 2/3 engineering team.
Experience and knowledge with configuring Cisco 2921 gateway routers with voice 300 gateway modules.
Experience and knowledge with configuring Cisco 2960, 3650, 3750 and 3850 switches in a stackwise configuration depending on site requirements.
Experience and knowledge with configuring Cisco UCS CIMC 220M3 on Vmware ESXi server platform.
Experience and knowledge with configuring Vmware ESXi Vsphere clients on the Cisco CIMC 220M3 such as Cisco Call Manager version 10.5.2, Cisco Unity Connection 10.5.2 and Cisco Call Media Sense.
Experience and knowledge using Prime License Manager updating licensing for Call Manager and Cisco Unity connection.
Experience and knowledge configuring Cisco Attendant console.
Experience designing, configuring and implementing enterprise/carrier-grade TDM and or VoIP based voice solutions.
Experience with administering, configuring, deploying Session Border Controllers, media gateways, soft-switches and or IP PBX (Cisco ISR/ASR, Sonus Networks)
Experience with administering, configuring, and deploying unified messaging solutions. Integration of multimedia messaging technologies such as e-mail, voicemail, fax, and short messaging service (SMS).
Expertise in VoIP architectures and VoIP technologies, particularly Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323 protocol families as well as the interworking of these protocols with traditional circuit switched networks and protocols networks (ISDN, ISUP and SS7).
Solid understanding of TCP/IP and other LAN/WAN protocols. Strong knowledge of fundamental IP routing and switching protocols (OSPF, STP, VTP) and technologies (VPN, NAT, QoS). Experience with Cisco, Juniper, F5 routing, switching and security products desired.
Hands-on experience with administering, configuring, and deploying IP telephony voice solutions such as testing, configuration and administration of call control applications, voice gateways/session border controllers (SBCs) and IP endpoints.
Strong problem solving skills in order to investigate and resolve problems, inefficiencies, and performance issues.

09/2013-07/2016

Apriva ISS
Network / VOIP Engineer

* Administration of systems, servers, and network resources to ensure availability of services to authorized users
* Plan and perform data backups and disaster recovery operations
* Plan, coordinate, and implement network security measures to protect data, software, and hardware
* Perform installation and configuration of network and server systems hardware and software.
* Perform testing and documentation to report system status and support operations
* Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
* Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
* Collaborate on a multi-disciplinary team of Software, Test, and Network Engineers and Operations staff.
* Strong organizational skills; ability to set and achieve goals.
* Ability to multi-task in a complex and fast-moving environment.
* Intermediate networking knowledge: VLANs, Ether channel, Static/Dynamic routing, ACLs
* Advanced Networking techniques: port aggregation, IPSEC, L2TP/VPN. IPS route-maps and capture filters.
* Cisco ASA Firewall knowledge: STP, VLANS, Trunking , Static / Dynamic routing (BGP, EIGRP)
* Knowledge and Experience of F5 Big IP devices (GTM and LTM).
* Knowledge and Experience of Juniper SRX650 / SSG550 Firewalls and perform operational checks on a daily basis.
* Knowledge and Experience Cisco ASA 5545 VPN's, 2921 Routers and 3750 switches.
* Knowledge and Experience with Cisco Call Manager 10.5.1 (VOIP).
* Knowledge and Experience Cisco Call Manager version upgades.
* Knowledge and Experience Cisco Call Manager system backups.
* Knowledge and Experience of Cisco Call Manager various Protocols.
* Knowledge and Experience checking Cisco Call Manager Database Replication.
* Knowledge and Experience with Collaboration in opening TAC cases with Cisco TAC.
* Perform add, move and changes in the Call Manager and Admin Server for new user's.
* Knowledge and Experience updating Cisco Call Manager Prime License Manager for
adding new phone licenses.
* Knowledge and Experience using Cisco RTMT tool for capturing SDL traces for call failures.
* Knowledge and Experience with SIP and H323 protocols.
* Knowledge and Experience of G711, G729 codecs.
* Knowledge and Experience Cisco Call Manager Bulk Administration Tool.
* Knowledge and Experience of the troubleshooting dial-peers issues, performing packet captures on the Cisco ASR 1002 (Cisco Unified Border Element).
* Knowledge and Experience using Wireshark for capturing network data for analysis.
* Knowledge and Experience of the Cisco 1121 Access Control Server.
* Knowledge and Understanding of Dell R620 and R720 server's.
* Knowledge and Experience of the Avocent Cyclades ACS 6000 Advance console server.
* Knowledge and Understanding of Linux command line.
* Knowledge of STIG's.
 

1/2013-07/2013
Computer Science Corporation: Network Analyst Professional

* Conduct Network Security Monitoring and Intrusion Detection Analysis using the Archsight console for related 33 NWS mission execution.
* Conduct Network Security Monitoring and Intrusion Detection Analysis using the AF's selected IDS/IPS tools and activities related to 33 NWS events.
* Use McAfee Site Advisor, Wireshark, and Norton Virus Scan to conduct Network Security Analysis of the AF's 33 NWS events.
* Use Fidelis and Niksuns to investigate, gather Pcap data on malicious malware or virus software when performing Network Security Analysis of the AF's 33 NWS events.

11/2011-12/2012
Computer Science Corporation: Network Engineer III

* Provides support in the implementation of IP based telephony systems across the local, campus, and wide areas.
* Provides implementation engineering of IP telephony solutions supporting both existing Implementation and newly instantiated systems.
* Provides interface support to telecommunications strategic program management.
* Experienced with Cisco Unified Call Manager and ancillary options and applications.
* Responsible for setup and installation of IP phones such as: 7941, 7945, 7965, 7970, 7975
into IT infrastructure (Approximately 4500 IP Phones).
* Responsible for changes, adds and moves of IP / POTS/ IP STE's and Analog phones in Cisco Call Manager.
* Responsible for maintaining user voicemail accounts in Cisco Unity.
* Responsible for configuration IP phones on Brocade SX 1600 switches and MLX 4 routers.
* Troubleshoot connectivity problems which occur in Unified Communication Infrastructure.
* Monitors, analyzes, troubleshoots 3845 and 3945 Voice Gateway Router problems.
* Experience in both the end user telephony as well as a solid background in switching.
* Use Traffic Sentinel to Monitor Network activity and Network failures.
* Proficient in isolating faults and anomalies across the telephony enterprise.
* Working knowledge of DNS, WINS, DHCP, VIOP, IP, LAN, CAN, WAN.
* Experience with Cisco /Foundry Equipment.
* Experience on NSA's enterprise Networks.
* Schedules conversions and cutovers.
* Experienced with long haul communication.
* Monitors, analyzes, troubleshoots and/or evaluations of hardware, software and other related problems.
* Coordinates with all responsible users and sites to resolve network or system incidents.
 

01/2011-11/2011  IT Installation Technician Tech USA
Tech USA Government Solutions: 8334 Veterans Highway Millersville, MD 21108

07/2009-01/2011 UNEMPLOYED (FINISHED TDY CONTRACT WITH LOCKEED MARTIN CORPORATION. RAF MENWITHHILL STATION, ENGLAND

04/2009 -06/2009 Field Service Engineer Lockheed Martin Corporation
Lakeland/Florida (Work location: RAF Menwithhill Station Harrogate, England)

10/2008- 04/2009 UNEMPLOYED -.ACTIVELY SEEKING NEW EMPOYMENT OVERSEAS.

12/2004 - 9/2008 Management Staff Network
General Dynamic Fairfax/VA. (Work Location: RAF Menwithhill Station Harrogate, England)

2/2002 - 12/2004 Network Engineering Lockheed Martin
Lakeland/Florida (Work Location: RAF Menwithhill Station Harrogate, England)

Dates Attended School Degree Location:
7/1978 Electronic Switching Repair Course Vocational
Wichita Falls - Texas - US
9/1969 Norfolk State College Some College Coursework Completed
Norfolk - VA. - US
6/1968 Booker T. Washington High School High School or equivalent
Norfolk - VA. - US

Air Force Certification:
Lackland Air Force Base - Texas - US

References:
Garth Nelson Sanantonio.gov Senior Manager 210-207-6325
Daryll Singleton DOD Engineer Engineer 210-844-1845
Steve Potts DOD DOD VOIP Manager 210-346-5875

CAREER INFO:
Current Career Level: ( Experienced (Manager / Non-Manager)
Years of relevant work experience: More than 20 Years
Military Service: Yes -US Air Force -Honorable Discharge -September 30. 1985
Active Security Clearance: Yes Top Secret